Keen to Clean Team – Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions:

• “The Company” – Refers to Keen to Clean Team.
• “Cleaner” – The individual performing cleaning services on behalf of The Company.
• “Client” – The person, firm, or corporate entity (including subsidiaries or associated companies as defined by the Companies Act 1985) to whom The Company provides services.
• “Cleaning Visit” – A scheduled visit by the Cleaner to the Client’s premises to perform the agreed services.
• “Service” – The cleaning services provided by The Company.

2. Contract

1. These Terms and Conditions form a binding agreement between Keen to Clean Team and the Client.
2. Use of The Company’s services—whether via telephone, email, or online—constitutes acceptance of these Terms.
3. Unless otherwise agreed in writing, these Terms take precedence over any terms provided by the Client.
4. No alteration to these Terms is valid unless confirmed in writing by a director of The Company.

3. Regular Domestic Cleaning

1. The Client must pay the weekly service fee in advance or within three (3) days after the clean, via standing order or bank transfer.
2. Services may be suspended if payment is not received within the agreed timeframe.
3. A minimum booking of two (2) hours per visit applies.

4. Commercial Cleaning

1. The Client must pay the service fee within seven (7) days of the invoice date, via standing order or bank transfer.
2. Services may be suspended if payment is not received within the agreed timeframe.
3. A minimum booking of two (2) hours per visit applies.

5. Payment

1. All Client-requested work will be charged once confirmed verbally or in writing, regardless of whether an official purchase order is issued.
2. Invoices are payable within three (3) days unless otherwise agreed in writing.
3. Late payments may incur interest at 8.5%. Services may be withheld or terminated for non-payment.
4. The Company reserves the right to claim statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1988.
5. Additional work outside the original agreement will be quoted and invoiced separately.
6. Prices are reviewed annually and may be adjusted to reflect inflation, wage changes, or other relevant factors.

6. Equipment

1. The Company provides its own cleaning products unless otherwise agreed.
2. If the Client provides materials or equipment, they must be safe, fit for purpose, and in full working order.
3. Full operating instructions must be supplied for any specialised equipment.
4. The Company accepts no liability for issues arising from Client-supplied materials or tools.

7. Refunds

1. No refunds will be issued after a Service is completed. Issues must be reported within 24 hours for rectification.
2. Refunds will only be issued for cancellations made at least 48 hours in advance, where payment has been made.
3. If a Cleaner fails to attend and payment has been made, a full refund will be issued.

8. Cancellation Policy

8.1 Client Cancellations or Schedule Changes

• Less than 24 hours’ notice – 100% of the cleaning fee is payable.
• Less than 48 hours’ notice – 50% of the cleaning fee is payable.
• The full cleaning fee applies if:
  • The Client fails to provide access to the property.
  • Supplied keys are faulty or require special tools/effort to operate.

Note: Each Client may cancel up to three (3) cleaning appointments per calendar year without charge. Further cancellations will incur a 50% cancellation fee based on the scheduled cost. Seven (7) days’ notice is required.

8.2 Rescheduling

• The Company will endeavour to accommodate changes with at least 7 days’ notice.

8.3 Cleaner Availability

• Continuity of the same Cleaner cannot be guaranteed for rescheduled appointments.
• All rescheduling is subject to availability.

8.4 Bank Holidays

• Cleaners operate Monday to Friday, including Bank Holidays.
• If a visit falls on a Bank Holiday, the Client may request an alternative date, subject to availability.

9. Termination

• Either party may terminate the agreement by giving six (6) weeks’ written notice.
• Early termination without notice requires payment of six (6) weeks’ service fees.
• Cleans scheduled during the notice period cannot be cancelled without charge; the full cost will still apply.

10. Client Obligations

The Client must:

• Ensure all payments are made within three (3) days of the invoice date (unless otherwise agreed).
• Maintain a safe and compliant environment in accordance with health and safety regulations.
• Provide hot water, electricity, a bathroom, and basic first aid facilities for the Cleaner.
• Ensure suitable parking is available near the property. If parking is unavailable and the Cleaner cannot carry out the service as a result, the full cost of the scheduled service will still apply.

11. Claims

1. The Company holds public liability insurance up to £1,000,000, with a £1,000 excess payable by the Client.
2. All issues must be reported within 24 hours of service (or by Monday 00:00 for Saturday visits).
3. Clients should secure valuable or irreplaceable items; The Company accepts no liability for their damage.
4. Damaged items will be repaired or replaced at current market value, subject to availability.
5. The Company is not liable for:
   • Damage caused by faulty installations.
   • Issues with unsealed surfaces.
6. Fraudulent claims will be prosecuted, including recovery of legal costs.
7. Key loss liability is limited to £30 per location.
8. The Company does not operate or configure alarms/security systems.

12. Complaints

• All complaints are taken seriously.
• Active service issues should be reported immediately via email: keentocleanteam@gmail.com

13. Liability

The Company is not liable for:

• Delays or missed visits due to traffic, transport issues, or other events beyond its control.
• Incomplete cleaning due to:
  • Lack of hot water or electricity.
  • Presence of third parties.
  • Pre-existing damage (e.g., burns, stains).
  • Damage valued under £100.
  • Tasks not listed in the agreed cleaning task list.

14. Photos & Social Media

• The Company may take before-and-after photos or videos for quality control or marketing purposes.
• Clients may opt out by notifying The Company in writing at the start of the contract.
• If no opt-out is provided, consent is assumed.

15. Force Majeure

The Company shall not be liable for any delay or failure to perform due to events beyond its reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, strikes, or government restrictions.

16. Amendments

The Company reserves the right to amend these Terms at any time. Clients will be notified of any changes in writing.

17. Deposit Policy – Deep Cleans & End of Tenancy Cleans

• A 50% non-refundable, non-transferable deposit is required to secure a booking.
• This deposit:
  • Reserves the specified date.
  • Cannot be transferred to another date, client, or property.
  • Will be forfeited in the event of cancellation.
• The remaining balance must be paid in full by midnight the day before the scheduled clean.

Final Clause

By entering into an agreement with Keen to Clean Team, the Client acknowledges and agrees to abide by these Terms and Conditions.

Contact Information:
📧 keentocleanteam@gmail.com