Keen to Clean Team® – Terms & Conditions

Effective Date: 10 July 2026

Last Updated: 10 July 2026

1. Definitions

For the purposes of these Terms and Conditions:

“The Company” refers to Keen to Clean Team®.

“Cleaner” refers to any individual carrying out cleaning services on behalf of The Company.

“Client” refers to the person, business, organisation or corporate entity (including subsidiaries or associated companies as defined by the Companies Act 1985) receiving services from The Company.

“Cleaning Visit” refers to a scheduled visit to the Client’s premises to carry out the agreed services.

“Service” refers to any cleaning or related service provided by The Company.

2. Contract

2.1 These Terms and Conditions form a legally binding agreement between Keen to Clean Team® and the Client.

2.2 Booking a service by telephone, email, online or by any other method constitutes acceptance of these Terms and Conditions.

2.3 Unless otherwise agreed in writing, these Terms and Conditions take precedence over any terms supplied by the Client.

2.4 No amendment to these Terms and Conditions shall be valid unless confirmed in writing by The Company.

3. Regular Domestic Cleaning

3.1 Payment must be made in advance or within three (3) days of the cleaning visit by bank transfer or standing order unless otherwise agreed in writing.

3.2 Services may be suspended where payment is not received within the agreed timeframe.

3.3 A minimum booking of two (2) hours applies.

4. Commercial Cleaning

4.1 Commercial cleaning services are invoiced monthly.

4.2 All payments are due on the first (1st) day of each calendar month, unless otherwise agreed in writing.

4.3 Payment must be made by bank transfer or standing order.

4.4 Services may be suspended or terminated if payment is not received by the due date.

4.5 A minimum booking of two (2) hours per visit applies.

5. Payment

5.1 All work requested and authorised by the Client, whether verbally or in writing, is chargeable.

5.2 Domestic cleaning invoices are payable within three (3) days unless otherwise agreed in writing.

5.3 Commercial cleaning invoices are payable on the first (1st) day of each calendar month unless otherwise agreed in writing.

5.4 Overdue accounts may incur interest at 8.5%.

5.5 The Company reserves the right to recover statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act.

5.6 Additional work requested outside the agreed specification will be quoted separately.

5.7 Prices are reviewed annually and may increase to reflect inflation, wage increases or rising operating costs.

6. Equipment

6.1 The Company will supply cleaning products and equipment unless otherwise agreed.

6.2 Client-supplied equipment must be safe, suitable and in full working order.

6.3 Operating instructions must be provided for specialist equipment.

6.4 The Company accepts no liability for defects arising from Client-supplied products or equipment.

7. Refunds

7.1 No refunds will be issued once a service has been completed.

7.2 Any concerns must be reported within twenty-four (24) hours to allow an opportunity for rectification.

7.3 Refunds for prepaid services will only be considered where cancellation is made at least forty-eight (48) hours before the scheduled appointment.

7.4 If The Company fails to attend a confirmed appointment and payment has already been received, a full refund will be issued.

8. Cancellation Policy

8.1 Client Cancellations

Less than twenty-four (24) hours’ notice – 100% of the cleaning fee is payable.

Less than forty-eight (48) hours’ notice – 50% of the cleaning fee is payable.

The full cleaning fee is payable if access cannot be gained or keys provided do not work.

Each Client may cancel up to three (3) appointments per calendar year without charge, provided at least seven (7) days’ notice is given. Any further cancellations will incur a 50% cancellation fee.

This allowance does not apply once notice of termination has been given.

8.2 Rescheduling

The Company will make every reasonable effort to accommodate requests made with at least seven (7) days’ notice.

8.3 Availability

The same Cleaner cannot be guaranteed following a rescheduled appointment.

All rescheduling is subject to availability.

8.4 Bank Holidays

Cleaning services operate Monday to Friday, including Bank Holidays.

Where a cleaning visit falls on a Bank Holiday, the Client may request an alternative appointment, subject to availability.

9. Termination

9.1 Either party may terminate this agreement by providing six (6) weeks’ written notice.

9.2 Early termination without the required notice requires payment equivalent to six (6) weeks of scheduled cleaning charges.

9.3 Cleaning visits scheduled during the notice period remain chargeable and cannot be cancelled without charge.

10. Client Responsibilities

The Client agrees to:

Make all payments within the agreed timescales.

Provide a safe working environment.

Provide access to hot water, electricity and toilet facilities.

Ensure adequate parking is available close to the property.

If suitable parking is unavailable and prevents the service from being carried out, the full scheduled fee remains payable.

11. Claims

11.1 The Company holds Public Liability Insurance with cover of up to £1,000,000.

11.2 Any claim relating to damage or dissatisfaction must be reported within 24 hours of the cleaning visit. For Saturday appointments, claims must be received by 12:00am on Monday.

11.3 Clients are responsible for securing valuables, cash, jewellery and sentimental or irreplaceable items before the cleaning visit. The Company accepts no liability for loss of or damage to such items unless caused by proven negligence.

11.4 Where The Company accepts liability for damage caused by negligence, it will, at its discretion, repair or replace the item with one of similar age, condition and market value.

11.5 The Company accepts no liability for:

Damage caused by faulty fixtures, fittings or installations.

Damage to surfaces that are worn, unsealed, poorly maintained or already damaged.

Fair wear and tear.

11.6 Fraudulent or exaggerated claims may result in legal action, including recovery of legal costs.

11.7 Liability for lost keys is limited to £30 per property.

11.8 The Company does not operate, programme or reset burglar alarms or security systems.

12. Complaints

12.1 Keen to Clean Team® is committed to providing a high standard of service.

12.2 Any complaint should be reported as soon as reasonably possible by emailing:

keentocleanteam@gmail.com

12.3 The Company will investigate all complaints fairly and will endeavour to resolve them promptly.

13. Limitation of Liability

13.1 The Company shall not be liable for delays or failure to complete a service due to circumstances beyond its reasonable control, including but not limited to:

Traffic delays.

Vehicle breakdowns.

Lack of electricity or hot water.

Restricted or unsafe access.

Third parties preventing work from being completed.

Pre-existing stains, burns or damage.

Tasks outside the agreed specification.

13.2 The Company shall not be liable for indirect or consequential losses arising from any delay or interruption to the Service.

14. Photography & Marketing

14.1 The Company may take before-and-after photographs or videos for quality assurance, training and marketing purposes.

14.2 Clients may opt out by notifying The Company in writing before the first cleaning visit.

14.3 Where no opt-out has been received, The Company may assume consent to use photographs that do not identify the Client or disclose personal information.

15. Extreme Weather Policy

15.1 The health, safety and wellbeing of our staff and clients is our highest priority.

15.2 During periods of extreme weather, including but not limited to heatwaves, high temperatures, severe storms, snow, ice, flooding or any other conditions that may present a health or safety risk, The Company reserves the right to adapt, postpone or reschedule cleaning services where reasonably necessary.

15.3 Where a scheduled cleaning visit proceeds during extreme weather, The Company may prioritise essential cleaning tasks and reduce, postpone or omit non-essential tasks where necessary to protect the health and wellbeing of its staff.

15.4 Essential cleaning tasks may include kitchens, bathrooms, vacuuming, dusting and general surface cleaning. Any non-essential tasks not completed may, where reasonably practicable, be prioritised during a future scheduled visit.

15.5 Cleaning appointments reserve a dedicated time slot and staff allocation. Where a cleaning visit is adapted due to extreme weather, the agreed service fee shall remain payable.

15.6 Where weather conditions make travel or working unsafe, The Company reserves the right to postpone or rearrange appointments. Every reasonable effort will be made to offer the next available appointment.

15.7 Clients will be notified as soon as reasonably practicable where this policy is implemented.

15.8 The decision to implement this policy rests solely with Keen to Clean Team® after considering current weather conditions, official weather warnings and relevant health and safety guidance.

16. Force Majeure

16.1 The Company shall not be liable for any delay or failure to perform its obligations where such failure results from events beyond its reasonable control, including but not limited to severe weather, flooding, fire, natural disasters, war, terrorism, civil unrest, strikes, pandemics, government restrictions, transport disruption or utility failures.

17. Amendments

17.1 Keen to Clean Team® reserves the right to amend, update or replace these Terms and Conditions at any time to reflect changes in legislation, business operations or Company policies.

17.2 The most up-to-date version of these Terms and Conditions will always be published on The Company’s website and will take effect from the date shown on that version.

17.3 Clients are responsible for reviewing the Terms and Conditions available on The Company’s website periodically to ensure they remain aware of any updates.

17.4 Where any amendment materially affects the services provided or the Client’s rights or obligations, The Company will endeavour to notify affected Clients in writing or by email before the changes take effect.

18. Deposit Policy – Deep Cleans & End of Tenancy Cleans

18.1 A 50% non-refundable and non-transferable deposit is required to secure all deep cleaning and end of tenancy cleaning bookings.

18.2 The deposit reserves the agreed appointment date and cannot be transferred to another date, Client or property.

18.3 If the booking is cancelled by the Client, the deposit will be forfeited.

18.4 The remaining balance must be paid in full by midnight on the day before the scheduled cleaning appointment unless otherwise agreed in writing.

19. Final Agreement

By booking or receiving services from Keen to Clean Team®, the Client confirms that they have read, understood and agreed to these Terms and Conditions.

These Terms and Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

Keen to Clean Team®

📧 Email: keentocleanteam@gmail.com